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PCC HOUSING DEPARTMENT AND PEMBROKESHIRE CARE SOCIETY’S OUT OF HOURS REQUEST FOR ASSISTANCE PROTOCOL
What to do if you are faced with immediate homelessness?
If you are homeless or at risk of becoming homeless, PCC Housing Department and Pembrokeshire Care Society can assist you with free and impartial advice and assistance.
Out of Hours:
If you are unable to access our services due to it being out of hours and you are faced with the possibility of sleeping rough, approach your local Police Station for assistance for one of our Emergency Packs.
Items in these Emergency Packs will help you during an immediate crisis, until you are able to contact either PCC Housing Department or Pembrokeshire Care Society.
Before issuing a pack, a Police Officer will need to take your name and contact details, which will allow us to contact you during the next working day if you are unable to attend our offices, where a duty worker will be available.
PCC Housing Department and Pembrokeshire Care Society are Welsh Government approved organisations for advice and support.
What to do in the cold weather?
If you are rough sleeping, PCC Housing Department have a Cold / Inclement Weather Plan in place to help you in the following circumstances:
- If the temperature falls below 0 degrees
- A period of adverse weather
If either of the above apply, you need to do one of the following:
- Contact PCC Housing Department
- Contact Pembrokeshire Care Society
- Out of hours, contact PCC via their out of hours contact number
PCC Housing Department
Tel: 01437 764551
9am — 5pm Monday to Friday
PCC Out of Hours Tel: 01437 764551 (5pm—9am Monday to Friday and weekends)
Outside of Pembrokeshire County Council Office hours
Friday 5 p.m. to 9 a.m. on Monday.
Contact the Duty Social Worker from the Out of Hours Team on 03003 332222
Pembrokeshire Care Society
19 Market Street
Tel: 01437 765335
Free phone: 0800 783 5001
10am — 4pm Monday to Friday