Fair Processing Notice (OLD)

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Fair Processing Notice

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You may be homeless if you’re sleeping rough, Sofa surfing don’t have rights to stay where you are or you live in unsuitable housing. Even if you have a roof over your head you can still be homeless.

As PCS has a duty to protect the public funds we administer, we may need to use the information provided by you, however any information shared with our funders would be in accordance with GDPR principles.

Such data may include:

  • Your Initial or updated contact forms, referral forms to and from other agencies, internal and external risk assessments, advice/support planning and outcome forms
  • Data matching with Pembrokeshire County Council for the sourcing off suitable accommodation, obtaining financial aid on your behalf, reducing duplication of work, statistical reporting for further research into housing, debt and welfare benefits and the reporting on external systems as contractually agreed by our funders
  • Any disclosures required by law. We may also share this information with other bodies responsible for detecting/preventing fraud and the protection of children and vulnerable adults
  • We may also be required to share your information with auditors of our funding to ensure money is targeted and spent in the most appropriate and cost-effective way.

Information may also be shared with third parties in yours or the wider community’s best interests.  This would not include disclosures made to third parties for marketing purposes. PCS assures that our only marketing roles are to advertise Pathway Lettings to clients for suitable properties to let. As well as to raise awareness of our advice and support services to those who may be  homelessness or are threatened with homelessness. In these instance’s no personal data is used.

PCS will only collect the personal information that is required to assess your eligibility to access our services and to provide a fully comprehensive and appropriate service.  This data will always be stored securely and remain confidential.

 

Your Rights.

Since the establishment of GDPR, you have rights as an individual, which you can exercise in relation to the information we hold about you, these include:

  • The right of Access – you are entitled to request access to and a copy of, information we hold about you
  • The right to Rectification – you have the right to ask to have your information corrected.
  • The right to Restrict processing may apply – you may request that we stop processing your personal data, however this may delay or prevent us delivering a service to you. We will seek to comply with your request, but may be required to hold or process information to comply with our legal duties.
  • The right to Object – this is not an absolute right and will depend on the reason for processing your personal information.

 

How long do we keep hold of your information?

In accordance with GDPR principles, PCS ensures that all client files are retained through archiving for the required statutory retention periods only and will be securely disposed once it is no longer required. 

Access to my personal information?

A GDPR subject access request can be made to PCS by applying in writing, by post or in electronic form to: 

Data Protection Officer

Pembrokeshire Care Society

19 Market Street

Haverfordwest

Pembrokeshire

SA61 1NF 

Email: pcs@pembrokeshirecaresociety.org.uk 

Complaints or Queries

PCS endeavours to meet the highest standards when collecting and using personal information.  For this reason, we take any complaints we receive seriously and encourage people to bring to our attention any concerns they may have on how we collect or use information which they believe is unfair, misleading or inappropriate. 

This privacy notice does not provide exhaustive details of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. 

If you want to make a complaint about the way we have processed your personal information, you can contact the Information Commissioner’s Office(ICO) as the Statutory body which oversees data protection law.  Their details are as follows: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF 

Email caseworker@ico.org.uk

Telephone No: 0303 123 1113 

Changes to this privacy notice.

PCS endeavours to keep our privacy notice under regular review.

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